Shipping Within the United States
JonRocket.com generally ships orders the same or next business day. Some orders, especially special requests and orders including out-of-stock items, may take longer. We will email you to inform you of any delays in shipping your order.
We usually ship using USPS, but other methods are used when appropriate.
We offer free shipping for orders over $40 (not including shipping or taxes). For orders of $40 or less, we charge a fixed shipping and handling fee of $8.95 per order.
Shipping to Countries Outside the US
JonRocket.com generally ships orders the same or next business day. Orders shipped outside the US may take longer. We will email you to inform you of any delays in shipping your order.
We usually ship using USPS, but other methods are used when appropriate.
For orders shipped to Canada, we charge a fixed shipping and handling fee of $26.00 per order. For orders to Mexico, we charge a fixed shipping and handling fee of $36.00 per order. For orders shipped to other countries, we charge a fixed shipping and handling fee of $46.00 per order.
Returns Policy
If you receive a defective product or one damaged during shipping, please contact us at sales@jonrocket.com before you attempt to return the merchandise. We will instruct you how to package and return the product for replacement.
JonRocket.com accepts returns of unopened, unused, and untested items within 30 days of the order being shipped. This means that an item must be in "sellable as new" condition.
We reserve the right to charge a restocking fee of up to 25% on returns of opened or used products. Additional fees may apply if the item is not returned in its original packaging.
In any case, shipping and handling charges are non-refundable.
